Refund policy

At ArtPencil, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and reliable return process.

30-Day Return Policy
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Free Returns Worldwide
We offer free returns on eligible items. Once your return request is approved, we will provide instructions at no cost.

Refund Process
After receiving and inspecting your return, we will notify you of the approval status. Approved refunds will be issued within 5–10 business days to your original payment method.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us with photo evidence. We will provide a replacement or full refund.

Non-Eligible Returns
Items that show signs of use or are not in original condition may not be eligible for refunds.